Refund and Cancellation Policy

Refund and Cancellation Policy

Effective Date: 25.10.2024

Welcome to fxachieve.com. We are committed to providing transparent and fair services. This Refund and Cancellation Policy outlines your rights and the procedures for requesting refunds or cancellations as per the applicable EU consumer protection laws. By using our services, you agree to this policy.

  1. Right to Cancel (EU Consumers)
  • You have the right to cancel your contract with us within 14 days without giving any reason, provided you have not started using the service. This period starts from the date of purchase.
  • If you wish to cancel within this period, you must inform us via a clear written statement (e.g., email) to [email protected]. Please include your name, order number, and the date of purchase.
  • If you have already started using the service, the refund amount will be adjusted based on the portion of services used up until the cancellation date.
  1. Exemptions to the Right to Cancel
  • The right to cancel does not apply if you have fully used the service or if digital services/products have already been provided with your explicit consent.
  • If you purchased personalized financial advice or services tailored specifically to your situation, the right to cancel may not apply once the service has been rendered.
  1. Refund Process
  • To request a refund, contact us at [email protected] within the eligible period. Once we receive your request, we will acknowledge receipt and proceed with the review.
  • If approved, we will process the refund within 14 days using the original method of payment unless otherwise agreed. You will not incur any fees for the refund process.
  • Note that any additional bank fees, currency conversion charges, or payment processing fees incurred during the initial transaction may not be refundable.
  1. Non-Refundable Services
  • Subscriptions and monthly services that have already been activated and utilized are generally non-refundable.
  • Special promotions, discounts, or trial services offered at reduced rates may also be non-refundable. Please check the specific terms associated with these offers before purchase.
  1. Changes to Services and Cancellations
  • We reserve the right to modify or terminate services. If we cancel a service or make changes that significantly alter its nature, you are entitled to a full or partial refund, depending on the circumstances.
  • If you wish to cancel your subscription beyond the initial 14-day period, you can do so by logging into your account or contacting support. The cancellation will be effective from the next billing cycle, and no further charges will be applied.
  1. Data Protection and Privacy
  • Your personal information, including details related to payment and refund requests, is protected under the General Data Protection Regulation (GDPR). We ensure that any data collected is used solely for the purpose of processing your transaction or refund.
  • For more information on how we manage your personal data, please refer to our [Privacy Policy].
  1. Contact Us
  • If you have any questions regarding this policy or your rights as a consumer under EU law, feel free to contact us at:
    • Email: [email protected]
    • Address: XNN CONSULT LTD, 144 Gladstonos, Limassol 3032 Cyprus

By using our services, you acknowledge and agree to this Refund and Cancellation Policy. We encourage you to review this policy periodically as it may be updated to reflect changes in EU regulations or our service offerings.

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